Master Database Maintenance Associate

Company:  Dole Asia Company Ltd - Shared Service Center
Work Location: 3F Topaz Tower, Damosa IT Park, Lanang, Davao City


Key duties and responsibilities are:

1. Supports the Master Database Maintenance (MDM) Lead in the smooth/ seamless migration of MDM activities from the Divisions to the Shared Service Center. Ensures proper and complete documentation of existing MDM processes, recommends and introduces improvements/ enhancements when necessary.

2. Responsible for executing/ performing the following MDM activities, in accordance with his/ her KPI targets:

• Sets-up of new customers, vendors, and products in the database system as well update existing databases in accordance with established standards and policies under a defined Service Level Agreements;
• Contacts customers, vendors, and/or internal counterparts to verify/ validate information provided.
• Performs periodic clean-up and maintenance of databases to ensure clean and reliable data.
• Supports the MDM Lead in creating MDM policies and guidelines to promote the integrity and cleanliness of the databases, as well as monitor and ensure compliance.

3. Supports the MDM Lead in the following areas:

• Maintains a good working relationship with his/ her customers and counterparts.
• Ensures a sound resiliency plan within his/ her area of responsibility, including a working backup system, and complete and updated process documentation
• Recommends and assists in rolling out continuous improvement initiatives with the operations and processes

4. Ensures compliance with internal controls, the Company's policies, and procedures, and with the accounting principles and standards.

Education:

(1) BS degree in Information Technology or any Business related courses
(2) A sound practical knowledge of MDM internal controls

Experience:

(1) At least (4) years of experience in master database maintenance for the vendor, customer, and product/ price;
(2) Experience in a Shared Service Center environment; and
(3) Solid exposure to process migration and process improvements projects

Specific Skills:

(1) Detail-oriented, pro-active, able to thrive in a transitioning, high-pressure environment;
(2) Good customer-oriented mindset and interpersonal skills.
(3) Good English communication skills, both written and oral;
(4) Practical knowledge of ERP applications (JDE, SAP)
(5) Exposure to a process improvement tool (e.g., Lean Six Sigma); and
Proficient in MS Excel, Access, Powerpoint, and Outlook.

Other Requirement:

(1) Willing to be based in Davao City


To apply, follow this link https://bit.ly/2I41m8K

WFM MIS [Management Information System] Analyst

Company:  Software Secure Business Process Outsourcing


Job Overview

The MIS analyst is a workforce management role that is mainly responsible for providing value-added reporting services to the organization base through design, creation, support, and analysis of contact centers operations and financial reporting. Other responsibilities include business analysis; report design and modeling; report development, implementation, and post-launch support.

Roles and Responsibilities

• Responsible for data collation and analytics from various sources such as ACD, web-based portal and etc.
• Tasks involved collating of daily historical data and agent level productivity reports
• Develop new reports and modify existing to proactively improve operations efficiency
• Responsible for maintaining and updating agent scorecards to assist operations individual agent key performance indicators
• Responsible for providing in-depth analysis of contact center metrics and KPIs
• Responsible to spearhead automation initiative across workforce management team reports

Qualifications

• Candidate must possess at least a vocational diploma or short course certificate, bachelor's or college degree, any field
• At least 3 years of working experience in the related field is required for this position
• Ability to function in a team environment, providing the necessary support and assistance to various levels from the management team
• Must be available to work rotating schedules including nights and weekends
• Advanced proficiency with Microsoft Office applications, especially in Excel
• Strong analytical skills, understanding complex reporting and data transformations from multiple sources
• Must have a thorough understanding of contact center and workforce management KPI's
• Must have an exceptional verbal and written communication skills with demonstrated ability to research, problem solve, troubleshoot, influence and partner across the organization
• Experience working in a dynamic and fast-paced operating environment
• A strong background using reports development software such Oracle, SQL, and MSRS is highly preferable.

To apply, follow this link https://bit.ly/2JwumFy

IT Technician

Company: Faith International Academy of Davao City, Inc.
Work Location: #7 Jade St. Marfori Heights Davao


Qualifications: 

• Candidate must possess at least Vocational Diploma/Short Course Certificate, Bachelor's/College Degree in Computer Science/Information Technology or Equivalent.
• Fresh Graduate or Less than 1-year experience specialized in IT/Computer - Hardware or Equivalent.

Major Responsibilities

• Provides IT Support to Computer Users
• Trouble Shooting - Computer Hardware/Software
• Network Cabling
• Printer Maintenance

To apply, follow this link https://bit.ly/2HqJMOX

Systems Integrator

Company: Syslab Corp.
Work Location: Mount Apo Street, Davao City


Qualifications: 

• Bachelor's Degree/undergraduate in Computer Science or Computer Engineering or Information Technology or its equivalent.
• Good communication skills.
• Good understanding of Windows and Linux Operating System.
• Experience in diskless server and client PCs.
• Experience in troubleshooting computer hardware.
• Knowledgeable in software and hardware specifications.
• Strong analytical, debugging and troubleshooting skills.
• Technical knowledge of LAN/WAN System.
• Preferably with experience in handling network related tasks such as System Administration, network maintenance.
• Must be self-motivated and perform well with minimal direct supervision.
• Ability to work with tight deadlines.
• Ability to work in a fast-paced environment.
• Willing to work around Mindanao area.
• 1 Full-time position available.

Duties & Responsibilities

• Collaborate with the IT Head.
• Setup and test new software applications.
• Conduct research on third-party software and technologies that can be applied to the current system.
• Implement high-quality software and hardware solutions.
• Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs.
• Gather and refine specifications and requirements based on technical needs.
• Repairing or upgrading computer systems as needed.
• Assisting in the installation and maintenance of all computer hardware and software.

To apply, follow this link https://bit.ly/2qWQlx

Software Quality Assurance Engineer

Company: Unorenta Business Solutions, Inc. 
Work Location: Davao City


Responsibilities 

• Assist in the design and evolution of the company's QA platform
• Responsible for creation, maintenance, and validation of test cases & scripts
• Build an automation framework
• Create and analyze selenium tests for the Onerent website.
• Verify code patches and bug fixes.
• Executing black and white box tests on web-based products.
• Document Quality Assurance automation process and best practices
• Strong communication skills - be able to understand and explain technical issues to non-technical team members. Ability to communicate and clarify requirements for management.

Requirements 

• 2+ years' experience designing, developing and maintaining web applications.
• Experience in testing Javascript Frameworks, continuous integration and continuous deployment strategies
• Experience in Javascript / ES6
• Experience creating unit tests, smoke tests and regression tests across all types of tech stacks
• Experience in automated tests
• MS or BS in Computer Science or another applicable discipline.

To apply, follow this link https://bit.ly/2HULbuj