Master Database Maintenance (MDM) Associate

Company: Dole Asia Company Ltd 


Job Description 

Key duties and responsibilities are:

1. Supports the MDM Lead in the smooth/ seamless migration of MDM activities from the Divisions to the Shared Service Center. During migration, ensure proper and complete documentation of existing MDM processes, recommend and introduce improvements/ enhancements when necessary, and train his/ her staff on these processes.

2. Responsible for executing/ performing the following MDM activities, in accordance with his/ her KPI targets:

• Set-up of new customers, vendors, and products in the database system as well update existing databases in accordance with established standards and policies under a defined SLA;
• Contact customers, vendors, and/or internal counterparts to verify/ validate information provided.
• Perform periodic clean-up and maintenance of databases to ensure clean and reliable data.
• Supports the MDM Lead in creating MDM policies and guidelines to promote the integrity and cleanliness of the databases, as well as monitor and ensure compliance.

3. Supports the MDM Lead in the following areas:

• Maintenance of a good working relationship with his/ her customers and counterparts.
• Ensuring a sound resiliency plan within his/ her area of responsibility, including a working backup system, and complete and updated process documentation
• Once processes have stabilized in the MDM Team, recommend and assist in rolling out continuous improvement initiatives with the operations and processes

4. Ensuring compliance to internal controls, the Company's policies and procedures, and with the accounting principles and standards.

Education:

1. BS degree in Business, or IT-related course; any Business related courses
2. A sound practical knowledge of MDM internal controls

Experience:

1. At least (4) years of experience in MDM for the vendor, customer, and product/ price;
2. Experienced in working in a Shared Service Center environment; and
3. Solid exposure to process migration and process improvements projects

Specific Skills:

1. Detail-oriented, pro-active, able to thrive in a transitioning, high-pressure environment;
2. Good customer-oriented mindset and interpersonal skills.
3. Good English communication skills, both written and oral;
4. Practical knowledge of ERP applications (JDE, SAP
5. Exposure to a process improvement tool (e.g., Lean Six Sigma); and
6. Proficient in MS Excel, Access, Powerpoint, and Outlook.

Other Requirement:

1. Willing to be based in Davao City

To apply, follow this link http://bit.ly/2FI1YSt

Product Specialist

Company: MegaTEXTS Phil., Inc 

Job Description 

The successful candidate will support :

• New installations of the Library Security Division of the Company
• Troubleshooting existing installations
• Software and other product installations for OCLC customers

The ideal candidate:

• Must be able to communicate well in English
• Have knowledge of Microsoft Office (Word, Excel, and Powerpoint)
• Have Basic and intermediate programming knowledge
• One year experience in programming or as an electronics and communication engineer will be an advantage
• Will be based in Cebu and will need to travel nationwide to support customers in the provinces

To apply, follow this link http://bit.ly/2Im9AbJ

Project Coordinator

Company: Next BPO Solutions Inc. 
Work Location: ACC Building, Quimpo Blvd., Ecoland, Davao City

To administer, oversee and coordinate the smooth and timely delivery of client's products, services, and projects with high levels of customer satisfaction and quality.

Knowledge Skills and Values:

Qualifications: 

• College graduate of any business/computer course 1-4 years of similar experience is required BPO experience is an advantage Excellent communication skills 
• Listening, verbal and written with an outstanding telephone manner. 
• Strong customer service skills with the ability to listen carefully to a customer's challenges, empathize with their challenges and develop solutions The ability to quickly investigate and understand new areas. 
• An understanding of and a keen interest in the Internet Strongly self-motivated with a positive, ‘do what it takes’ attitude along with a very strong desire to succeed. 
• Ability to adapt to and embrace change. 
• Can take instruction and constructive criticism Positive, polite, willing and adaptable. 
• A team player with great Time management and multitasking skills

Applications:

• The ability to understand technical requirements that may be posed by an organisation

Level of Independence:

• Highly efficient with a strong work ethic and a very high level of commitment to the role.

Get in touch and apply yourself by contacting Next BPO Solutions at careers@nextbposolutions.com | You may also visit NEXT BPO Solutions website for other available job positions https://www.nextbposolutions.com/

Virtual Assistant with PHP, HTML, CSS and JavaScript knowledge

Company: Virtual Done Well Davao Inc. 
Work Location: 2/F San Jac Bldg. 740 Tionko Ave., Davao City


Job Description

We are looking for a Rock Star Virtual Assistant to work with one of our Australian clients.

The role duties include:

• Content entry into CMS systems
• Create documentation for our custom software
• Cross browser testing of websites and web apps
• Implement documented processes including in CPanel, PHPMyAdmin - basic website deployment
• Email (and very rarely, phone/Skype) support for website and software clients
• Editing some PHP and HTML/CSS files as part of website builds eg setting up some page structure. If you are already at a high level of coding proficiency there will be more challenging PHP tasks but we will tailor this to the individual
• Fun stuff like working with us scoping out new software products, and researching new solutions
• Managing information flow eg monitoring support emails and creating Asana tasks where required
• Updating and maintaining some of our research reports including Excel spreadsheets and Powerpoint charts
• Working with our in-house survey software, setting up and monitoring online research surveys
• Some general admin duties such as drafting emails, researching products, booking travel.This can be tailored depending on individual skillset.

Qualifications

• Keen to learn, want to work in a varied role and have a great attitude
• Tech savvy and have a desire to figure out how programs and software works
• Happy to work with programming code (PHP/HTML) but also looking for a role that is more varied than being a full-time coder/developer
• Have a bit of entrepreneurial spirit

Requirements

• Excellent English - written/oral
• Very computer literate including an ability to learn new software tools quickly
• Experience with CMS content entry - understanding how CMS systems work
• Ideally a degree of PHP, HTML, CSS, JavaScript/JQuery knowledge (you don't need to be a coding expert but you'll need to have worked with code and be happy to do and learn more)
• A basic understanding of FTP, CPanel, other standard web development tools
• MS Office skills - specifically Excel (including some basic formula work), Powerpoint, Outlook

To apply, follow this link http://bit.ly/2H9Hteq

Team Leader

Company: Concentrix 
Work Location: Amethyst Building, Damosa IT Park, Lanang, Davao City


Job Description

Roles & Responsibilities

• Manage a team of approx. 15 Technical Support Representatives and ensure that all key metrics of performance as per the Client SLA are met and exceeded.
• Strong background in TSR and process.
• Manage and strengthen Client Relationship.
• Act as the first level of escalations and resolve all people issues within the team through regular feedback, One-to-One sessions &  Team Meetings/Calibrations
• Manage team performance and responsible for the overall development of the team
• Institute creative & innovative Rewards & Recognition activities for enhancing team performance and motivation; foster career advancement of the team members within the projector lateral movement.
• Responsible for managing people metrics within the team eg. attrition, absenteeism, schedule adherence etc.
• Handle escalated customer calls and guide/assist the agents to take calls in premium queue and use of customer service tools.
• Responsible for daily, weekly, monthly reporting to Clients as per their requirement.

To apply, follow this link http://bit.ly/2FUWqBP

Field Support Engineer

Company: Curo Teknika, Inc

Job Description

• Knowledgeable in Hardware(installation, Configuration, Diagnosis, and Troubleshooting), Software and Third party applications support
• Performs analysis, design, Installation, testing, and support of hardware systems and servers required for different applications, websites and software components.
• Loads software programs/packages and utility applications, Installs operating systems, network configuration and Implement security standards
• Investigates user problems and needs, Identify their source, and determine possible solutions.
• Maintains confidentiality with regard to the Information being processed, stored or accessed by the network.

To apply, follow this link http://bit.ly/2FtPuxI