Work Location: Phoenix Bulk Depot, Bo. Pampanga Lanang, Davao City
Responsibilities and Requirements:
In their role as a Call Desk staff
- Log all Call Desk interactions/calls/e-mails/requests
- Make an initial determination of the requirement
- Identify and escalate situations requiring urgent attention through to their Supervisor
- Resolve all low-level first level supports where possible
- Stay current with ITSM system information, changes, and updates
- Log the use, movement, and inventory of PC's, scanners and printers located within the offices of Phoenix
- Log the basic office software usage and inventory in ITSM as needed.
Competency / Skills Required:
- Ask information from the User and seek/evaluate possible solutions.
- Proactive, assess the possible causes of the issues.
- Exercise Interpersonal relation with the Phoenix users/staff/clients.
- Hands on knowledge of the procedures used in the installation, modification maintenance and repair of IT hardware and software.
- Prior experience supporting, implementing and/or administering networks and Servers is preferred.
- Updated knowledge of PC operation and functions.
- MS Office, MS Outlook software or Google Suites
- PC Troubleshooting
- Basic Network/Switch and Server Hardware Troubleshooting
- Problem Solving and Analysis
- Negotiating Skills
To apply, follow this link https://bit.ly/2JvCqKt
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