Technical Support Representative

Company: Next BPO Solutions 
Work Location: 2nd Floor, Reyna Building, Quimpo Blvd., Matina, Davao City
Website: https://www.nextbposolutions.com/


Responsibilities: 

We need additional Tier 1 Technical Support Representatives (TSR) in our Davao Operations Center for our client, a Web Hosting company in North America.

• The Tier 1 TSR provides first level technical support and assistance to clients who may need help or are not able to setup their own web server, upload/download files via basic FTP services, create/delete email accounts, manage online services and administer their hosting accounts. 
• The team will provide 24x7 service coverage to the Web Hosting company's clients in USA, Canada, Europe, Asia, Australia and New Zealand. 

Requirements:

• Candidate must possess at least a Bachelor's/College Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication), Business Studies/Administration/Management or equivalent. 
• Required skill(s): Customer/Technical Support, Internet Applications, Web Hosting Services, Basic Networking, FTP Services, CPanel. 
• Excellent English Communication and Telephone Skills. 
• Applicants must be willing to work in Davao City and in shifts. 
• Preferably 2-3 Yrs Experienced Employees specializing in Technical & Helpdesk Support or equivalent. 
• Qualified candidates must be able to start right away. 
• 5 Full-Time positions available.

Get in touch and apply yourself by contacting Next BPO Solutions at info@nextbposolutions.com or careers@nextbposolutions.com | You may also visit NEXT BPO Solutions website for other available position https://www.nextbposolutions.com/