Associate Engineer (Voice)

Company: Viewquest Private Limited 
Website: http://www.viewqwest.com/
Facebook: https://www.facebook.com/Viewqwest


JOB DESCRIPTION

Responsibilities

• Installations, configurations, and maintenance of Voice Platform, SBC and Gateways.
• Provide assistance and advice to NOC and Tech Support team.
• Handle and ensure all Service Requests are responded.
• Conduct regular Service Request review within the team and set an action plan for the backlog.
• Perform system back up.
• Assist in troubleshooting and solve any issues that come up during projects.
• Develop and maintain documentation related to the installation, administration, and maintenance of all systems infrastructure within the team.
• Other Ad hoc duties

Qualifications/Requirements 

• Diploma or Degree in Computer Science, Information Technology, Engineering or a related field.
• Strong analytical skills and problem-solving skills.
• Good understanding of VOIP technology and Telecommunication knowledge.
• Good knowledge on telephony and data problem resolution.
• Knowledge on communications protocols such as SIP / MGCP / ISUP / SCCP / G.711 / G.729.
• Knowledge on Class 4/5 routing, features and call flows.
• Knowledge in Cisco Gateway and SBC configurations and Linux administration.
• Knowledge in scripting will be an added advantage.
• Excellent interpersonal, written and verbal communication skills.
• Able to work independently and as a team.
• Flexible and able to work under pressure to meet the deadline in a fast-paced environment.
• Professional certification like CCNA or CCNP will be preferred.
• Willing to travel

*Training and attachment will be based in regional SGHQ.

We will keep non-shortlisted resumes on file for consideration of future opportunities.

To apply, follow this link http://bit.ly/2x3j0m5