Technical Support

Company: ActiveSystems Software Inc.
Work Location: 2F Insular Life CM Recto Avenue, Davao City
Website: http://www.activesystems.ph


JOB DESCRIPTION

Job brief

We are looking for a qualified Technical Support Specialist that will install and maintain computer systems and networks aiming for the highest functionality. You will also "train" users of the systems to make appropriate and safe usage of the IT infrastructure. You will undertake tasks of network development and maintenance. You will be responsible for designing the network in ways that optimize its performance.

A successful Technical Support Specialist must have a thorough knowledge of computer software and hardware and a variety of internet applications, networks, and operating systems. The ideal candidate will also have great troubleshooting abilities and attention to detail. You will also be a competent individual with great passion for technology. An analytical mindset will be essential for effective troubleshooting and improve the network's functions.

Responsibilities

• Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
• Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
• Install and configure appropriate software and functions according to specifications
• Develop and maintain local networks in ways that optimize performance
• Ensure security and privacy of networks and computer systems
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Organize and schedule upgrades and maintenance without deterring others from completing their work
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
• Maintain records/logs of repairs and fixes and maintenance schedule
• Identify computer or network equipment shortages and place orders
• Design and install well-functioning computer networks, connections, and cabling
• Perform troubleshooting to system failures and identify bottlenecks to ensure long term efficiency of network
• Inspect LAN infrastructure and fix minor or major problems/bugs
• Test and configure software and maintain and repair hardware and peripheral devices
• Evaluate network performance and find ways of improvement
• Organize and schedule upgrades and maintenance
• Do regular data backups to protect the organization's information
• Provide technical direction to co-workers on computer and network usage and offer comprehensive advice and instructions

Requirements

• Proven experience as IT Technical or relevant position
• Good knowledge of LAN/WAN networks, TCP/IP protocols, and network technologies
• Excellent diagnostic and problem-solving skills
• Excellent communication ability
• Outstanding diagnostic, problem-solving and analytical skills
• Outstanding organizational and time-management skills
• In depth understanding of diverse computer systems and networks
• Good knowledge of internet security and data privacy principles
• Certification as IT Technician will be an advantage
• Candidate must possess at least Bachelor's Degree/Post-Graduate Diploma/Professional Degree in Computer Science/Information Technology or equivalent.
• At least 1 Year(s) of working experience in the related field is required for this position.
• Preferably Entry Level specialized in IT/Computer - Software or equivalent.
• Must be willing to travel outside Davao City

To apply, follow this link http://bit.ly/2vNO6BS