Back Office Executive Email Support

Company: Flatworld Solutions (Philippines), Inc. 
Work Location: Address 2F Lucita Building, Lapu Lapu Corner Sobrecarey Street Davao City 8000
Website: https://www.flatworldsolutions.com/

JOB DESCRIPTION

In order for you to be prosperous in your function, you will:

• process requests from the client through email;
• provide resolutions regarding the product information, services and other related queries in a timely manner;
• responsible for making follow-up emails;
• manage and take ownership in handling issues and concerns;
• establish good working relationship with customers;
• participate in the continuous improvement of the operations;
• and escalate to Team Lead or Account Manager as needed.

About You

As a Back Office Executive- Email Support, you should:

• have a diploma or bachelor’s degree holder completed 2 years in college with no back subjects;
• be computer literate with an average speed of 35WPM;
• have a background in data entry or processing;
• have a high value of customer service skills to help customers in a specific niche area;
• have excellent written English communication skills;
• be analytical, critical thinker and maintain a pleasant attitude in the workplace;
• have a logical judgment on files to process;
• understand the urgency of every transaction;
• work with a minimal supervision;
• have exceptional attention to details;
• willing to work on a shifting or rotating schedule when needed in the operations;
• amenable to work during holidays;
• amenable to work in Obrero, Davao City.

Visit Flatworld Solutions from Mondays through Fridays, 9am-7pm. You may send your updated resume/CV via email - careers@flatworld.com.ph