Location: Building 1 Door 8 MS Land Development Corporation, Km 3 McArthur, Matina, Davao City
Website: http://www.21pos.com/
21POS Inc. is a US-based business solutions company that provides technology to offer the crucial need of various businesses, outsourcing a professional line of restaurant business products which includes complete hardware and POS software suites and offering these time-saving tools at reasonable prices.
The business is now expanding from POS Systems to Web and Mobile development, catering to local and international clients from varying areas of business such as retail, fashion, restaurant, cafes, and so much more.
Job Description
- Installing and configuring company products, diagnosing faults and errors, and solving technical problems either through the telephone or personal interaction
- Monitor and maintain the POS system and networks of the clients
- Communicate staff or clients to help set up the systems or resolve issues within minimum time given through personal interaction, over the telephone, email, or remote connection
- Following diagrams and written instructions to resolve issues and/or set up a system
- Accurately document and record call and email transactions over the CRM
- Set up new users’ accounts, profiles, and dealing with password issues
- Follow up and make schedules for callback as needed
- Interact with clients in providing and processing information in response to inquiries, concerns, and requests about products and services
- Provide support, including procedural documentation and relevant reports
- Test and Evaluate other POS systems and new version release POS systems
- Any other additional tasks that may be assigned to you
Contact them at careers@21pos.com
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