Work Location: Metro Lifestyle Complex, Suite 21, F. Torres St, Davao City, Philippines
Website: http://www.appen.com
Company Overview
Appen is a global leader in speech and searches technology services. With expertise in more than 150 languages, Appen partners with leading technology and e-commerce companies as they develop new offerings and expand them to global markets. Our solutions help companies create engaging products with accurate speech interfaces and relevant content ranging from websites, to maps, images, and merchandise.
Job Description
Tasks
The Appen Technical Support Specialist's (TSS) main area of responsibility relates to the monitoring of, triaging of, and response to service requests submitted by Appen consultants and staff to a Helpdesk system. Appen consultants use the Helpdesk system to report technical issues related to the installation and use of client software tools in the execution of their duties. These issues frequently involve optimization and repair of the Windows or Mac OS X operating systems and various internet browsers. Routinely, the TSS is required to troubleshoot performance related issues with individual computer and software configurations, answer user questions relating to Appen,s internal systems, and process requests from Project Managers for system access and permissions.
A primary function of the TSS is identifying and resolving widespread technical problems impacting productivity by collaborating as appropriate with the Appen client or providing application and technical support using non-technical terminology. The TSS must assist the Appen IT organization in the maintenance of a robust FAQ and Knowledgebase for common issues, and also aid in continual improvements to IT documentation.
Requirements
- Demonstrated excellent customer service, communication, and writing skills.
- Demonstrated ability to analyze technical problems through investigation and troubleshooting skills.
- Proven high degree of problem-solving ability.
- Can operate with little instruction on routine work and general instruction on new assignments while delivering quality work.
- Working knowledge of modern operating systems and basic knowledge of legacy software.
- Working knowledge and understanding of standard technical policies and procedures.
- Ability to determine the course of action for support based on project guidelines.
- Ability to deal professionally with frustrated users.
- Ability to rapidly learn new software and technologies.
- Familiar with the most common types of security software and solutions.
- Solid organizational skills.
- Highly team-oriented.
To apply, sign in to JobStreet http://bit.ly/2oWJ6Gi
No comments:
Post a Comment