Help Desk Agent

Company: Next BPO Solutions, Inc.
Work Location: Reyna (ACC) Building, Quimpo Blvd., Ecoland, Davao City
Website: https://www.nextbposolutions.com/


RESPONSIBILITIES

• Deal and respond to customers requests for technical assistance in telephone, email or through remote access
• Diagnose, troubleshoot and resolve technical software and hardware issues encountered by customers.
• Identify and escalate situations requiring urgent attention. Log all Help Desk Interactions in the CRM.
• Ensure that all activities adhere to approve, adopted standards and best practices.
• Stay current with system information, changes, and updates. Schedule Installs and downloads appropriate CRM software to customer’s PC.
• Ensures efficient use of software by conducting product training to customers.
• Answers any queries regarding the CRM software. Provides assistance to main offices (Europe and Asia) through purchase support and maintenance.
• Programs through order processing, scheduling and servicing online installations, database set-up and doing after installation maintenance for software end users.
• Prepare activity reports. Follow standard Help Desk Center procedures.

QUALIFICATIONS

• Candidate must possess at least a Bachelor's/College Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent. 2 year(s) of working experience in the related field Knowledge of Windows; GoToMeeting; LogMeIn; CRM/Hospitality Suites;
• VoIP Systems Good Verbal and Written Communication Skills Problem Analysis and Problem- Solving Planning and organizing
• Attention to detail and Accuracy Customer Service Orientation Advanced Technical and Computer Skills
• Knowledge of relevant Call Monitoring or Hospitality applications, but not necessary.
• Knowledgeable and proficient in fundamental operations or relevant software, networking, phone system, and other related equipment.
• Knowledge and experience of customer service principles and practices.

If interested, email your updated resume to careers@nextbposolutions.com.

Visit us at G/F ACC Bldg., (beside Yellowfin Restaurant ) Quimpo Boulevard, Ecoland Davao City. Walk-in from Mondays-Fridays | 9:00 AM - 5:00 PM | visit Next BPO Solutions' website at https://www.nextbposolutions.com/