ICT Operations Support Assistant

Company: DSG SONS GROUP, INC. (Gaisano Malls)
Work Location: Gaisano Mall of Toril, Toril, Davao City
Website: http://www.gaisanogroup.com/


Company Overview 

The DSG Sons Group is a major retail player operating for more than 30 years in the Philippine retail industry. It is currently operating four of the largest shopping malls in Mindanao, six department stores, and six supermarkets. All establishments are named and marketed under the Gaisano brand.

Job Description

Job Purpose:

To provide the day-to-day operational ICT support to the assigned branch. This includes resolution of technical problems and the maintenance of ICT infrastructure and operating systems.

Key Responsibilities:

• Provides first line helpdesk support to employees and other end-users employed by DSG Sons, Inc., and other collaborative partners.
• Logs employee (internal customer) queries and its corresponding resolutions in the Helpdesk Tracking System.
• Diagnoses software/ hardware errors and provides the necessary solutions.
• Analyses queries and/or concerns to identify trends and underlying issues.
• Ensures that data is routinely backed up following set schedules.
• Sets up new computer system units, and updates computer programs, anti-virus, and other applications, as necessary.
• Maintains an inventory of all computer equipment, software licenses, and etc. for the assigned branch.
• Ensures adequate maintenance provision for the computer equipment.
• Fixes computer parts, as necessary.
• Performs other tasks as directed from time to time

Job Specifications:

• Must at least have a Bachelor's Degree in Computer Science, Computer Engineering, or Information Technology
• Familiarity with IT Troubleshooting (hardware, software and network)
• Familiarity with installing, updating, and configuring different software programs
• Must be detail oriented
• Good communication and interpersonal skill
• Willing to Travel

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