IT Field Support

Company: Phoenix Petroleum Philippines, Inc.
Work Location: Phoenix Bulk Depot, Bo. Pampanga Lanang, Davao City, Philippines
Website: http://www.phoenixfuels.ph/


Job Description 

Educational Background

• Candidate must possess at least a Bachelor's/College Degree, Computer Science / Information Technology, Engineering (Computer/Telecommunication) or equivalent.

Work Experience Required:

• At least 1 or 2 years of working experience in related field.

Responsibilities and Requirements

• Configuration of endpoint devices. This may be done

                - On-site: meaning, the technician will be physically present where the user is
                - Remotely: by means of remote support tools, such as
                            o Remote desktop
                            o Remote patch deployment software
                            o Remote antivirus deployment engines Etc.

• Repair of endpoint devices. This may be first level support and repair for out-of-warranty devices, especially for small repairs like replacement of common components (capacitors, resistors), replacement of power supply, cords, etc. This may include pulling out of the units and bring to the repair shop.

Competency / Skills Required:

• Ask information from the User and seek/evaluate possible solutions.
• Proactive, assess the possible causes of issues.
• Exercise Interpersonal relation with the Phoenix users/staff/clients.
• Hands on knowledge of the procedures used in the installation, modification maintenance and repair of IT hardware and software.
• Prior experience supporting, implementing and/or administering networks and Servers
• Updated knowledge of PC operation.
• MS Office, MS Outlook software or Google Suite
• PC Troubleshooting
• Basic Network/Switch and Server Hardware Troubleshooting
• Problem Solving and Analysis
• Negotiating Skills

Send your application to careers@phoenixfuels.ph or mail to Phoenix Bulk Depot, Lanang, Davao City 8000