Technical Support Agent

Company: Appen
Work Location: Metro Lifestyle Complex, Suite 21, F. Torres St, Davao City


Job Description


Position Summary:

• The Technical Support Agent's (TSA) main area of responsibility relates to the monitoring of, triaging of, and response to service requests submitted by Appen consultants and staff to a helpdesk system. This is being used to report technical issues related to the installation and use of client software tools.
• The job frequently involves optimization and repair of the Windows or Mac OS X operating systems and various internet browsers.
• Routinely, the TSA is required to troubleshoot performance related issues with individual computer and software configurations, answer user questions relating to Appen's internal systems, and process requests from Project Managers for system access and permissions.

Requirements:

• Demonstrated excellent customer service, communication, and writing skills.
• Demonstrated ability to analyze technical problems through investigation and troubleshooting skills.
• Proven high degree of problem-solving ability.
• Can operate with little instruction on routine work and general instruction on new assignments.
• Working knowledge of modern operating systems and basic knowledge of legacy software.
• Working knowledge and understanding of standard technical policies and procedures.
• Ability to determine the course of action for support based on project guidelines.
• Ability to deal professionally with frustrated users.
• Ability to rapidly learn new software and technologies.
• Familiar with the most common types of security software and solutions.
• Solid organizational skills.

Preferred Skills:

• Familiarity with Ticketing Software/Tools (Kayako, HRM, etc.)

To apply, follow this link http://bit.ly/2hZj9RF