Technical Support Representative

Company: Next BPO Solutions
Location: ACC Bldg. Quimpo Boulevard Ecoland, Davao City 8200 Philippines
Website: http://www.nextbposolutions.com/

We need additional Tier 1 Technical Support Representatives (TSR) in our Davao Operations Center for our client, a Web Hosting company in North America.

The Tier 1 TSR provides first level technical support and assistance to clients who may need help or are not able to setup their own web server, upload/download files via basic FTP services, create/delete email accounts, manage online services and administer their hosting accounts.
The team will provide 24x7 service coverage to the Web Hosting company's clients in USA, Canada, Europe, Asia, Australia and New Zealand.

Requirements: 

• Candidate must possess at least a Bachelor's/College Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication), Business Studies/Administration/Management or equivalent. 
• Required skill(s): Customer/Technical Support, Internet Applications, Web Hosting Services, Basic Networking, FTP Services, CPanel. 
• Excellent English Communication and Telephone Skills. 
• Applicants must be willing to work in Davao City and in shifts. 
• Preferably 2-3 Yrs Experienced Employees specializing in Technical & Helpdesk Support or equivalent. 
• Qualified candidates must be able to start right away. 
• 5 Full-Time positions available.

Send your resume to info@nextbposolutions.com