Work Location: G/F ACC Bldg., Quimpo Boulevard, Ecoland Davao City
Job Description
RESPONSIBILITIES:
- Deal and respond to customers requests for technical assistance in telephone, email or through remote access.
- Diagnose, troubleshoot and resolve technical software and hardware issues encountered by customers.
- Identify and escalate situations requiring urgent attention.Log all Help Desk Interactions in the CRM.
- Ensure that all activities adhere to approve, adopted standards and best practices.
- Stay current with system information, changes, and updates.Schedule Installs and downloads appropriate CRM software to customer's PC.
- Ensures efficient use of software by conducting product training to customers.
- Answers any queries regarding the CRM software.Provides assistance to main offices (Europe and Asia) through purchase support and maintenance.
- Programs through order processing, scheduling and servicing online installations, database set-up and doing after installation maintenance for software end users.
- Prepare activity reports.
- Follow standard Help Desk Center procedures.
QUALIFICATIONS:
- Candidate must possess at least a Bachelor's/College Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
- 2 year(s) of working experience in the related field
- Knowledge of: Windows; GoToMeeting; Logmein; CRM/Hospitality Suites; VoIP
- Verbal and Written Communication Skills
- Problem Analysis and Problem- Solving
- Planning and organizing
- Attention to detail and AccuracyCustomer Service Orientation
- Advanced Technical and Computer Skills
- Knowledge of relevant Call Monitoring or Hospitality applications, but not necessary.
- Knowledgeable and proficient in fundamental operations or relevant software, networking, phone system, and other related equipment.
- Knowledge and experience of customer service principles and practices
- The successful candidate must be able to start ASAP.
- 3 Full-Time position(s) available.
If interested, email your updated resume to careers@nextbposolutions.com.
Visit us at G/F ACC Bldg., (beside Yellowfin Restaurant ) Quimpo Boulevard, Ecoland Davao City. Walk-in from Mondays-Fridays | 9:00 AM - 5:00 PM | visit Next BPO Solutions' website at https://www.nextbposolutions.com/
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