Work Location: Davao City
Job Description
The On-Site Services role is to provide hands-on Level 2 IT Support and operational services to our SGV/EY clients within SLA targets and meeting a business need. To apply SGV/EY policies and good practice to all defined activities. Providing support and resource for IT related projects.
Responsibilities:
- Assists with the deployment of hardware and software to end users (including the installation, configuration and testing of more complex firm hardware)
- Assists with provisioning and de-provisioning processing, including setting up of hardware/software for new hires, and receiving hardware from separating employees
- Resolves incidents associated with firm-standard end user software and hardware, including mobile/hand-held technologies Identify sources and trends of technical problems to prevent future occurrences
- Assists with off-site support for firm-sponsored functions/meetings
- Performs asset management responsibilities as assigned by supervisor
- Assists with IT tasks related to office moves, buildouts and relocations
- Operates as "remote hands" for other IT functions, such as Telecommunications and Hosting
- Maintains a thorough understanding of IT Services; organization and service offerings in order to identify how best to address end-user technology needs and incidents
- Understands the Firm’s business and organization sufficiently to anticipate and resolve end user technology issues that affect productivity of Firm personnel
- Assist in formatting and barcoding of final financial statements and other documents.
- Update client monitoring database
Qualifications:
- Candidate must possess at least a Bachelor's/College Degree, Software Engineering, Computer Science, Information Systems or equivalent.
- Strong analytical skills are required.
- Excellent communication, interpersonal, organizational, and time management skills
- Excellent customer service attitude
- Ability to work effectively with all levels of end users and IT personnel
- No experience is required
To apply, follow this link http://bit.ly/2za48EZ
No comments:
Post a Comment