Work Location: Davao
Job Description
- Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree, Professional License (Passed Board/Bar/Professional License Exam), any field.
- At least 1 year(s) of working experience in the related field is required for this position.
- Preferably 1-4 Yrs Experienced Employees specializing in IT/Computer - Network/System/Database Admin or equivalent.
- Full-Time position(s) available.
This position supports business leadership through the development of complex financial and operational reporting and analysis solutions. This position also leads technical design projects and oversees processes for developing appropriate reporting infrastructure and procedures.
Essential Duties & Responsibilities include the following:
- Monitors queue Real-time
- Analyzes, monitors and balances real-time staffing levels vis-a-vis call volumes, busy lines, production issues
- Assists with downtime
- Real-time analysis on a daily basis to ensure employee schedule adherence and management and tracking of off-line exceptions (segments)
Education & Experience:
- Candidate must possess at least a Bachelor's/College Degree in any field.
- At least 2 year(s) of working experience in the related field is required for this position from a BPO/Call Center Set-up.
- Proficient in Microsoft Excel, Business Objects, ACD switch reporting, Blue Pumpkin or IEX), and email systems
Competencies::
- Leadership Verbal and Written Communication
- Results Oriented
- Dependable/Reliable
- Punctual
- Analytical
- Performance Management
- Data Analysis
- Excellent PC skills particularly in MS Excel
To apply, follow this link http://bit.ly/2Bum0cY
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